Privacy policy

Last updated: September, 2025

1. Introduction

Welcome to Facerra.
Facerra is operated by Om Ananta Shreem Pvt Ltd (“we”, “our”, “us”). Our registered office is at 13, Anand Park Society, Tadwadi, Adajan, Surat, Gujarat, 395007, India. The directors of the company are Shalvi Shah, Prachi Patel, and Swati Patel.

Facerra provides face workout courses via our website and mobile app. When you purchase a course on our website, a license/key is generated for use on our custom-built app. Both our website and app are hosted on Shopify.

This Privacy Policy explains how we collect, use, store, and protect your personal data, and outlines your rights regarding that data.

2. Information We Collect

  • When you interact with our website, app, or services, we may collect:
  • Account & Contact Data: Name, email, phone number, billing & shipping address.
  • Payment Data: Credit/debit card or payment gateway details (handled securely via third-party processors, not stored directly by us).
  • Course License Information: Purchase records and generated license keys.
  • Face & Skin Type Quiz Data: Basic responses to a 10-question assessment to understand your face and skin type. This data is stored securely and not shared with any third party.
  • Device & Usage Data: Browser, device, operating system, IP address, app usage logs.
  • Cookies & Tracking Data: To remember preferences, enable functionality, and improve services.
  • Communications Data: Emails, WhatsApp messages, support tickets, and feedback you send us.

3. How We Use Your Data

  • We use personal data for the following purposes:
  • To provide and improve our courses, website, and app.
  • To process transactions and generate license keys.
  • To verify and manage your use of our app.
  • To analyze usage and improve customer experience.
  • To personalize services based on your quiz results.
  • To send order confirmations, updates, and necessary service notifications.
  • To send marketing and promotional messages via WhatsApp (through Bot Space platform), email, or SMS (where you have provided consent).
  • To comply with legal and regulatory obligations.
  • To prevent fraud, unauthorized access, or misuse.

4. Legal Basis for Processing

  • We process your personal data based on:
  • Contractual necessity (to deliver purchased courses and license keys).
  • Consent (for quiz data, marketing messages, WhatsApp communications, and cookies).
  • Legal obligations (compliance with applicable law).
  • Legitimate interests (fraud prevention, service improvements).

5. Sharing of Data

We do not sell or rent your personal data. We may share it only with:

  • Trusted service providers (Shopify hosting, payment gateways, WhatsApp marketing platform Bot Space, analytics providers) who are bound by confidentiality and security obligations.
  • Regulatory authorities or legal entities when required by law.
  • Internal teams of Om Ananta Shreem Pvt Ltd for business and support purposes.

Your face and skin type quiz responses are never shared with third parties.

6. Data Retention

We retain your data only as long as necessary to:

  • Provide services and manage accounts.
  • Fulfil legal and regulatory obligations.
  • Resolve disputes and enforce agreements.

Quiz responses and customer records are stored securely and retained unless you request deletion.

7. Security

We use reasonable technical and organizational measures, including encryption (SSL/TLS), secure payment processing, and restricted access controls to protect your data.

While we take all precautions, no system is fully secure, and we cannot guarantee absolute protection.

8. Cookies & Tracking

Cookies, pixels, and analytics tools are used to:

  • Enable website/app functionality.
  • Measure effectiveness of campaigns.
  • Improve performance and personalization.

You may disable cookies in your browser, though this may limit features.

9. WhatsApp & Marketing Communications

By providing your mobile number, you consent to receiving transactional and promotional communications from us on WhatsApp, email, or SMS. We use Bot Space as our WhatsApp automation platform.

You may opt out of marketing communications anytime by following unsubscribe instructions or contacting us.

10. Children

Our services are not intended for individuals under 18 without parental/guardian consent. We do not knowingly collect data from minors without consent.

11. Your Rights

You may request:

  • Access to your personal data.
  • Correction of inaccurate data.
  • Deletion of your data (where legally permissible).
  • Withdrawal of consent (for marketing, quiz data, WhatsApp communications).
  • Restriction or objection to certain processing.

Requests can be sent to our Grievance Officer (details below).

12. Cross-Border Data Transfers

As Shopify and some of our service providers operate globally, your data may be transferred outside India. We ensure that such transfers comply with applicable Indian data protection laws through contractual and technical safeguards.

13. Updates to this Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date. Significant changes may also be notified via email or app notice.

14. Grievance Officer / Contact Information

For concerns, complaints, or to exercise your rights:

Grievance Officer: Shalvi Patel
📧 Email: team@faccera.in
📞 Phone: +91 7600099021
📍 Address: Om Ananta Shreem Pvt Ltd, 13, Anand Park Society, Tadwadi, Adajan, Surat, Gujarat, 395007, India